Returns & Refunds

Food safety. Because our products are food, we can't accept returns of food products. Our First Box Guarantee below is the exception: no return needed.

First Box Guarantee. Try your first box of SOLARO Protein Cups. If you don't love it, email support@solaro-group.com within 30 days of delivery with your order number and a few words on why. We'll refund the price you paid for that box to your original payment method. You don't need to send anything back. Keep it, or share it with a training partner. It applies to the first 24-cup box of SOLARO Protein Cups you buy on solaro-group.com, one refund per customer, household and shipping address. It covers the product price of one 24-cup box; shipping, Hot Chicken Flavor Ramen, the Taste Box, SOLARO Club fees and free or bonus items are not included. It isn't available for orders bought for resale or where we see signs of misuse. Purchases on other platforms, such as TikTok Shop or Amazon, follow that platform's return policy.

Damaged, wrong or missing items. Contact us at support@solaro-group.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund to your original payment method — your choice. You do not need to send anything back.

Lost packages. If tracking shows no movement for 7 business days, or your package is marked delivered but you cannot find it after 24 hours, contact us and we will help, including a replacement where appropriate.

Order changes and cancellations. You can change or cancel an order before it ships by contacting us. Once shipped, it can't be cancelled.

Refund timing. Approved refunds are issued within 3 business days. Your bank may take 5–10 business days to show it.